We pride ourselves on supplying top-quality products at great value. However, sometimes things just don't go to plan, and we understand that people change their minds.
If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 14 working days, beginning on the day after you receive the product. A new product may be exchanged for another product or returned for a refund. A 10% restocking fee may apply.
To be eligible for a return, please make sure that:
The product was purchased and received in the last 14 days.
The product is unused, clean, damage-free, and contains all original manuals, tools, and packaging.
You have obtained an RMA (Return Merchandise Authorisation) number from us.
Products that do not meet these criteria will not be considered for return.
To obtain an RMA number, please complete the Returns Form (found under Customer Service > Returns).
Our Customer Services team will email you an RMA number, which must be included with your return.
Please send the product with its original packaging (including manuals and tools) and the RMA number clearly written on the outer packaging to:
Auto-Door-Parts.co.uk
19 Morriston Close
Watford
Herts
WD19 6UB
Please wrap products securely and remember to attach the appropriate postage.
Standard Returns: The buyer is responsible for arranging and paying the costs of the return postage, and bears the risk of loss or damage to the product during transit to Auto-Door-Parts.co.uk.
International Refusals & Failed Duty Payments: If an international delivery is returned to us because the buyer refused delivery, failed to pay required local customs duties/taxes, or abandoned the parcel, this is handled as an unauthorised return. In these instances, we will deduct the original outbound shipping fee, all return courier charges, and any carrier administration fees from the final refund. If these courier costs exceed the value of the goods, no refund will be issued.
Processing: Once the product has been returned, any requested arrangements for replacement goods will be completed. If a refund is applicable, it will be issued within 2 working days using the original payment method (minus any applicable international deductions or restocking fees). If an exchange is caused by an error on our part, we will refund the return postage you paid upon receipt of the goods.
Should you have any queries regarding a return, please contact us on 07891 598432 or email us at sales@auto-door-parts.co.uk.
You have the right to cancel an order within 14 working days of delivery.
Before Dispatch: If you wish to cancel an order that has not been shipped yet, please contact us immediately via email at sales@auto-door-parts.co.uk quoting your Order Reference (e.g., Order#12345), or call us on 07891 598432. Once we acknowledge receipt of the cancellation, a full refund will be issued within 2 working days using the original payment method. [1]
After Dispatch (UK & Standard): If the order has already been posted, it will need to be returned and will be treated as a standard return. Please follow the Returns guide above. At this point, the customer is responsible for any return postage expenses.
After Dispatch (International Refusals): If an international order is cancelled after it has entered the destination country, and the cancellation is forced by the customer refusing to pay import duties or accept delivery, it will be subject to the International Refusals & Failed Duty Payments deductions outlined in the Returns section above.
Auto-Door-Parts.co.uk must be notified within 48 hours of receipt of any damages and shortages, otherwise no claim can be accepted.
Goods should be examined on arrival. If boxes are visibly damaged, please refuse to accept delivery and notify us immediately.
Unexamined goods should be signed for as "unexamined" on the delivery note.
Damaged goods cannot be credited or replaced if they have been used.
Please follow the Returns guide above to complete a claim and await further instructions. We will arrange re-delivery of replacement or missing goods as soon as possible.
In the absence of such a claim, the goods shall be deemed to have been delivered and accepted by the buyer complete and satisfactorily.