We pride ourselves on supplying top-quality products at great value. However, sometimes things just don't go to plan, and we understand that people change their minds.
If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 14 days beginning on the day after you receive the goods. You have the right to cancel an order within 14 days of delivery. A new product may be exchanged for another product or returned for a refund. A 10% restocking fee may apply.
To be eligible for a return, please make sure that:
The product was purchased and received in the last 14 days.
The product is unused, clean, damage-free, and contains all original manuals, tools, and packaging.
You have obtained an RMA (Return Merchandise Authorisation) number from us.
Products that do not meet these criteria may not be eligible for return or may be subject to deductions to reflect any loss in value, without prejudice to the Buyer's statutory rights.
To obtain an RMA number, please complete the Returns Form (found under Customer Service > Returns).
Our Customer Services team will email you an RMA number, which must be included with your return.
Please send the product with its original packaging (including manuals and tools) and the RMA number clearly written on the outer packaging to:
Auto-Door-Parts.co.uk
19 Morriston Close
Watford
Herts
WD19 6UB
Please wrap products securely and remember to attach the appropriate postage.
Standard Returns: The Buyer is responsible for arranging and paying the costs of return postage and bears the risk of loss or damage to the product during transit to Auto-Door-Parts.co.uk.
International Refusals & Failed Duty Payments: If an international delivery is returned to us because the Buyer refused delivery, failed to pay any applicable customs duties, taxes or import charges, or otherwise abandoned the parcel, the return shall be treated as an unauthorised return. In these circumstances, we reserve the right to deduct the original outbound shipping costs, any return freight charges imposed by the carrier, any storage charges, and any customs handling, administration or other fees incurred in recovering the goods from the final refund. Where the total of these charges exceeds the amount paid for the goods, no balance refund shall be payable.
Processing: Once the product has been returned, any requested arrangements for replacement goods will be completed. If a refund is applicable, it will be issued within 2 working days using the original payment method, less any applicable deductions or restocking fees. If an exchange is required due to an error on our part, we will reimburse the return postage paid by the customer upon receipt of the goods.
Should you have any queries regarding a return, please contact us on 07891 598432 or email us at sales@auto-door-parts.co.uk.
You have the right to cancel an order within 14 working days of delivery.
Before Dispatch: If you wish to cancel an order that has not been shipped yet, please contact us immediately via email at sales@auto-door-parts.co.uk quoting your Order Reference (e.g., Order#12345), or call us on 07891 598432. Once we acknowledge receipt of the cancellation, a full refund will be issued within 2 working days using the original payment method.
After Dispatch (UK & Standard): If the order has already been posted, it will need to be returned and will be treated as a standard return. Please follow the Returns guide above. At this point, the customer is responsible for any return postage expenses.
After Dispatch (International Orders): If an international order is cancelled after dispatch and the goods are subsequently returned because the customer refuses delivery, fails to pay any applicable import duties, taxes or customs charges, or otherwise abandons the shipment, the order will be subject to the International Refusals & Failed Duty Payments provisions set out in the Returns section above.
Failure to notify us within 48 hours may affect our ability to pursue claims against the carrier and may delay or limit our ability to investigate shortages or transit damage.
Goods should be examined on arrival. If boxes are visibly damaged, please refuse to accept delivery and notify us immediately.
Unexamined goods should be signed for as "unexamined" on the delivery note.
Damaged goods that have been installed, used or altered may not be eligible for credit or replacement, except where the defect could not reasonably have been discovered prior to installation or use, and without prejudice to the Buyer's statutory rights.
Please follow the Returns guide above to complete a claim and await further instructions. We will arrange re-delivery of replacement or missing goods as soon as possible.
In the absence of notification, the goods will be deemed to have been delivered complete and in satisfactory condition for the purposes of any claim against the carrier, without prejudice to the Buyer's statutory rights.